SuperstarsAI

Refund Policy

Last updated on March 27, 2025

At SIA SHAURYA TECHNOLOGY PRIVATE LIMITED, we strive to provide the best possible service to our users. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

General Refund Policy

We understand that sometimes issues may arise with our services. Our refund policy is designed to be fair and transparent while protecting both our users and our business interests.

  • Refunds are processed to the original payment method used for the transaction
  • Processing times may vary depending on your payment provider
  • All refund requests must be submitted within 30 days of the transaction
  • We reserve the right to deny refund requests that don't meet our criteria

Refund Scenarios

Service Not Provided

Eligible for Full Refund

If we are unable to provide the requested service due to technical issues or service unavailability

Processing Time: Within 24-48 hours

Technical Issues

Eligible for Partial/Full Refund

If the service is affected by technical issues that significantly impact user experience

Processing Time: Within 3-5 business days

Duplicate Payment

Eligible for Full Refund

If you have been charged multiple times for the same transaction

Processing Time: Within 24-48 hours

Change of Mind

Not Eligible for Refund

Refunds are not provided for change of mind or personal preference

Processing Time: N/A

Contest Cancellation

Eligible for Full Refund

If a contest is cancelled before it starts due to unforeseen circumstances

Processing Time: Within 24-48 hours

Refund Process

1

Submit Refund Request

Contact our support team with your refund request and transaction details

2

Review & Investigation

Our team will review your request and investigate the circumstances

3

Decision & Notification

You will be notified of our decision within the specified timeline

4

Refund Processing

If approved, refund will be processed to your original payment method

Important Notes

Refund requests must include your transaction ID and detailed reason for the request
We may request additional information to process your refund request
Refunds for promotional offers or free services are not applicable
This policy is subject to change without prior notice

Contact Us for Refunds

To request a refund or for any questions about our refund policy, please contact us:

Email

refunds@superstarsai.com

Phone

+91 88849 50555

Address: Tower 10, 2003, Blueridge Township, Hinjewadi Phase 1, HINJAVADI, Maharashtra, PIN: 411057

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